PS Audio Privacy Policy
At PS Audio, we treat every visitor, listener, and customer as part of our HiFi Family. Your trust means the world to us. This Privacy Policy explains how we collect, use, and protect your personal information — always with respect, care, and transparency.
Who We Are
We’re PS Audio, a team of music lovers and engineers based in Boulder, Colorado. Our mission is simple: to build great audio gear and nurture a community that shares our passion for music.
Address: 4865 Sterling Drive, Boulder, CO 80301, USA
Website: https://www.psaudio.com
Email: admin@psaudio.com
Information We Collect
We only collect what helps us serve you better.
When you share information directly with us, we may collect:
- Your name, email, and contact information
- Shipping and billing addresses
- Order details and payment preferences
- Comments, questions, or feedback you send us
- Newsletter or “Ask Paul” sign-ups
When you visit our website, we automatically collect:
- Device and browser information
- IP address and general location
- Pages you visit and how long you stay
- Cookie data that helps us personalize your experience
Optional data (like surveys or special programs) is always voluntary — never required.
How We Use Your Information
We use your information to make your experience smoother and more personal:
To process and ship your orders
- To send updates, order confirmations, and helpful content
- To respond to your questions or support requests
- To improve our website, products, and communication
- To send occasional news or product updates (only if you’ve opted in)
We never sell your information. Ever.
You’re family, not data.
Who We Share It With
Sometimes we share limited data with trusted partners who help us operate smoothly. These include:
- Payment providers like Shopify Payments and PayPal
- Shipping companies like FedEx or UPS
- Email and marketing platforms like Mailchimp or Klaviyo
- Analytics tools (Google Analytics, Meta, etc.)
These partners are required to protect your information and use it only for PS Audio’s purposes.
Cookies and Tracking
Cookies help our website remember who you are between visits — things like your cart, preferences, and language settings.
You can turn cookies off in your browser at any time, but parts of the site might not work quite as well.
Your Rights
Depending on where you live, you may have the right to:
- Access the data we hold about you
- Correct or delete your personal information
- Withdraw consent for marketing emails
- Request a copy of your data in a portable format
To exercise these rights, email us anytime at admin@psaudio.com.
We’ll respond promptly — because respecting your privacy is part of who we are.
How Long We Keep Your Information
We keep your information only as long as necessary to provide services, complete your orders, or meet legal requirements. After that, we delete or safely anonymize it.
How We Protect Your Data
Your privacy and security are a top priority.
- Our site uses SSL encryption to protect sensitive data.
- Only authorized PS Audio team members can access customer information.
- We regularly review our systems to maintain safety and integrity.
We protect your personal data with the same care we put into designing our products.
International Visitors
If you’re visiting from outside the United States, please note that your data may be processed here. We handle all such transfers securely and in compliance with applicable laws.
Children’s Privacy
Our website and products are intended for adults. We don’t knowingly collect information from anyone under 16 years old.
Policy Updates
We may update this policy occasionally to reflect new practices or legal requirements. If we make significant changes, we’ll post a clear notice on our website or send you an email.
Our Promise to You
We built PS Audio on trust, honesty, and great sound.
We promise to protect your privacy with the same dedication we bring to every amplifier, DAC, and loudspeaker we make.
You’re part of the HiFi Family — and we’ll always treat you that way.