Warranty and Returns

Registering Your Product

By registering your product, you are validating the start date of your limited warranty. This limited warranty is in effect for 3 years from the date the unit was first purchased from PS Audio or its dealers and agents. If you do not register your product within 30 days of service, a copy of your purchase receipt from an authorized PS Audio dealer may be used as proof of purchase to establish the warranty start date. If no proof of purchase from an authorized PS Audio dealer or registration is provided, the production date of the product will be used to determine the warranty start date. You can register your product online, by phone, by mail, or by email.

What This Warranty Covers

This warranty covers defects in material and workmanship for products purchased from PS Audio or its authorized dealers or agents. In the event your product fails, your sole remedy under this limited warranty shall be to return the product to PS Audio or an authorized PS Audio repair center. At the option of PS Audio, the product will be repaired without charge for parts or labor, replaced, or the purchase price refunded through the original point of purchase.

Factory Refurbished Units

Factory refurbished units come with a one-year limited warranty.  All normal warranty limitations apply.  See “what this warranty covers” and “what this warranty does not cover” for more detail. Factory refurbished units may come with slight cosmetic blemishes. Cosmetic blemishes are not covered under the one-year limited warranty.


You are responsible to pay for the safe and proper shipment of the warrantied product to PS Audio or its authorized repair center. Under this limited warranty, PS Audio or its authorized repair center will pay the cost of returning the repaired or replacement product to you.

What This Warranty Does Not Cover

This warranty does not cover damage due to:
  • Accidents, carelessness, improper transportation, misuse, neglect, or abuse
  • Failure to follow the operating instructions that are provided by PS Audio in the Owner's Reference Manual (available for download at www.psaudio.com)
  • Use in any manner inconsistent with PS Audio's operating instructions (available for download at www.psaudio.com)
  • Lack of routine maintenance
  • Connection to an improper voltage supply
  • Alterations or modification to the unit
  • Improper or unauthorized repair, including repairs not authorized by PS Audio or a PS Audio authorized repair center
  • Fire, lightning, flood, "Acts of God", or other contingencies beyond the control of PS Audio
  • Products purchased through an unauthorized source (if you have questions as to whether or not a dealer is authorized, please contact customer support at www.psaudio.com)
  • Products with a factory-applied serial number that has in any way been altered, defaced or removed

Limitations Under This Warranty

In no event will PSAudio's liability to you exceed the original purchase price of your unit. This warranty does not cover the cost of custom installation, customer instruction, setup adjustments, or signal reception problems. Consequential and incidental damages are not covered under this warranty. However, some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you. In the event that your warrantied product cannot be repaired, PS Audio will either replace or refund the cost of the unit. We reserve the right to replace any out-of-stock, discontinued, or limited edition products with a comparable product. Discontinued products may not be available for warranty replacement.

Warranty Transfer

This warranty is for the benefit of the original purchaser of the product. The warranty may be transferred to a subsequent purchaser during the 3 year warranty period. To do this, you must contact PS Audio directly to set up a transfer of warranty registration.

Warranty Service Within North America

Please contact PS Audio customer support for service assistance, help with locating an authorized PS Audio repair center, help with the operation of a product, or for more information.

Obtaining an RMA Number

In order to receive warranty service, you must first obtain a Return Merchandise Authorization (RMA) number prior to returning any item. Please contact PS Audio or an authorized PS Audio repair center to receive an RMA number.  The RMA number must be on all returned items. If it is not clearly marked, PS Audio will return the package back to you, freight collect.

Packaging and Shipping

The original packaging should be used for the safe transit of your PS Audio unit to the repair center. If you do not have the original packaging, PS Audio can sell and ship replacement packaging to you. You are responsible for the cost of shipping the product to a PS Audio authorized repair center. You should insure the product for its full retail cost in the event it gets lost or damaged in transit. PS Audio is not responsible for damage incurred during the transit of products sent to us. Shipping your product in non-PS Audio packaging may void this warranty. PS Audio reserves the right to charge you for new factory packaging to return your product after a repair.

State Law

This warranty gives you specific legal rights. You may also have other rights, which vary from state to state.

International Warranty Service

PS Audio has authorized distribution in many countries of the world. In each country, the authorized importing distributor has accepted the responsibility for warranty of the products sold by that distributor. Warranty service should be obtained where the product was purchased.

Changes To Our Products

PS Audio reserves the right to modify the design of any product without obligation to purchasers of previously manufactured products, and to change the prices or specifications of any products without notice or obligation to any person.

Return Policy

We have a 30-day audition period, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. To start a return, you can contact us at admin@psaudio.com. We ask that you cover shipping back to us for any item that is being returned. You can always contact us for any return question at admin@psaudio.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We cannot except returns on media and custom made merchandise. This includes Octave records, physical or digital, Audioquest cables that were custom made, and clothing purchased through our merch store. If an item receives physical damage, not from shipping, it is considered non-returnable.


If you need to exchange an item please reach out to sales@psaudio.com. We can facilitate the process for you.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve received your return in our factory, please contact us at admin@psaudio.com