For nearly 50 years, PS has prided itself on helping customers get what they need. It’s as simple as picking up the phone or dropping us an email. We’re here to help with whatever we can do. It’s just part of our DNA.
It’s how we would expect to be treated.
Apparently, not everyone shares our thoughts on customer service.
In fact, sometimes it is so far in the opposite direction as to make one laugh out loud. Such was the case with a recent interaction I had.
I am a subscriber to The Wall Street Journal. I get their daily news briefing via email and on Saturday they send me a printed weekend edition of the paper.
In the six months since I started my subscription, I have perhaps received only two Saturday papers. Dutifully, I fill out their little form of missed delivery. The automated bot thanks me with the same message each time about how sorry it is and we’ll do better next time.
So it was with eye-opening surprise that my latest dance with the customer service bot resulted in the following message:
“We apologize for the missed delivery. Due to an overwhelming number of missed delivery complaints we are no longer accepting them. Thank you.”
Wow😎. That message gave me such a good belly laugh that I forgave them entirely.
Sometimes a smidge of honesty goes a long way.