How to fix USB connectivity issues with DACs

It is important on a Windows computer to install the PS Audio driver before connecting the PS Audio DAC. During the install process you will be asked to connect the intended DAC for the PC to recognize. If this process has not been followed, it may be necessary to uninstall the USB driver and start over according to these instructions.

  1. Power off the DAC
  2. Unplug the USB cable from both ends.
  3. Restart the PC
  4. Uninstall the PS Audio USB driver from the “Program and Features” control panel
  5. Restart the PC
  6. Install the latest PS Audio USB drivers from the Downloads section (but don’t connect the USB cable until you are told to.)
  7. When the install process asks for you to plug in the USB cable, power up the DAC and plug the cable in on both ends.

The install should finish correctly.

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