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Final version firmware released
Topic Rating: +77 Topic Rating: +77 (83 votes) 
August 10, 2017
7:13 am
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We will get this fixed ass promised. Software always seems to go slower than we’d hope.

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August 10, 2017
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While I believe theoretically that it happens, I have yet to see finished software appear before deadline.  The programmers always have issues they did not anticipate.

August 10, 2017
10:26 am
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^ That’s because programmers are always under pressure to provide unrealistic estimates of programming effort. I’ve learned that if I don’t want to be assigned a programming job, simply provide an accurate assessment of the time involved. Anything the boss thinks will take a long time actually takes about 5 minutes. Anything the boss thinks should take about 5 minutes actually takes at least 5 weeks.

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August 10, 2017
12:37 pm
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I am certain this is true.  That which requires “only” thought and talent is worth little and should be immediately available. It is the same ignorance which concludes music should be free.

August 10, 2017
12:45 pm
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Peanut Butter said

^ That’s because programmers are always under pressure to provide unrealistic estimates of programming effort. I’ve learned that if I don’t want to be assigned a programming job, simply provide an accurate assessment of the time involved. Anything the boss thinks will take a long time actually takes about 5 minutes. Anything the boss thinks should take about 5 minutes actually takes at least 5 weeks.  

Thanks for this post. I nearly got fired from a job in Texas state government when I, not a tech person nor a programmer, was asked to make sweeping changes to many fields in a work order database just so the Division Director could get a report the way he thought he wanted it, which would not have shown him what he thought it would. He told me he thought it would take an afternoon, I tried to explain to him the global impact to the database and that it may take three months to reformat and re-input all the necessary data. He thought I was being insubordinate and called in my supervisor to discuss my termination. Luckily for me she had the presence of mind to conference call the Information Systems staff . . . who agreed it would take 90 working days to complete. It ended up taking 110. And the report proved to be not too useful.

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August 10, 2017
1:29 pm
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Craig here…..  I’ve had my new DMP for most of a month now.  I am using the I2S IC with my Stellar drivetrain.  The combination provides the best digital music I’ve ever had in my home system…..even from the humble CD.  My SACDs are sounding truly amazing.  Yes, there are a few bugs in the control software.  I’ve run into most all that have been described here.  I also trust PSA to do the right thing to get them addressed.  I have been in the software industry and agree with the above above opinions of upgrade predictability…..and of management pressures on those doing the predicting.  It’s been that way since Grace Hopper invented COBOL.  I’ve been in software projects that got so jammed up with minor patches with unforeseen consequences that we just had to start over with a clean design.   And, I’ve been in the meetings with the CEO and CTO where we had to sell the inevitable rewrite and delays.  It hurts.  I will bet that Paul understands all this and has been there before.  I will also bet that he is very good at managing being in the middle between customers and the realities of the software business.   I, for one, am happy to enjoy my newly reproduced music and wait as long as it will inevitably take for some bugs to be fixed.   And a few new bugs may appear.  I saw two lines of code, once, that didn’t always do what the spec required. 

Thanks!!

August 29, 2017
12:23 am
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I don’t know if this has been mentioned before, but the navigating of track numbers via << could be improved. For example, if I’m using the << to back up to find the track I wish to listen to, if I find I haven’t arrived on the right track and press << again it just starts playing the same song from the beginning, it doesn’t skip back to the previous track. If I’ve navigated to a track using << and it starts playing, if I hit << again within a few seconds I expect it to go back to the previous track, not start playing the same track again. The behaviour I’m used to with other players is, if << is pressed within a few seconds of a track starting to play it assumes you really want to go back to the next earlier track. Anyway, what I’m getting at is this behaviour with the << navigation could be fine-tuned in the next software.

August 29, 2017
9:32 am
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Paul McGowan said

He’s still quoting early August. Fingers crossed.  

Any update on when the new firmware might be ready?

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August 30, 2017
6:32 am
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I tested a new version about a week ago and it’s much improved, though found a bunch of bugs and nitpicks and sent it back to Matt. Meanwhile Dennis has left the company so we’re currently one programmer short. Tyera is coming up to speed and Kevin, our new programmer, starts the day after labor day.

Changes are tough and it slows things down. Hopefully Matt gets the bugs fixed soon.

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September 2, 2017
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One question, just curious……..Meanwhile Dennis has left the company,….. Dennis Kerrisk or another Dennis???

 

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September 2, 2017
5:48 pm
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Dennis Kerrisk has left the company (as of August 1st).

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September 9, 2017
2:39 pm
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I imagine this has been mentioned many times in the many DMP threads and within the 10,000+ posts in this thread, but it bears repeating – and I’ve kept quiet for the most part since the Beta.  I’ll qualify by saying I haven’t kept up on every single thing in this Forum.

Using it today I am reminded yet again that the Response Time of the Display to various touch inputs remains vexing, to say the least.  I have gotten used to (since about day two of ownership) Touching the Display and Waiting to See if Anything Happens, which, it occurs to me again today, for the upteen-hundredth time, is Nuts.

Basic Function Hard Buttons on the front of the device are an imperative on DMP V.2 – IF the responsiveness of the touch-control display cannot be made at least as good and fast as traditional hard buttons on an Oppo Blu-Ray player.

Some will mention using the remote, which is not a whole lot better in my experience – and has it’s own foibles.  One Has to Put a Disc in the DMP, so You’re Over There Already.

OK.  Rant (mostly) over, and I will qualify this to a degree by saying that I play a LOT of DVD-ROM discs of .dsf rips of vinyl and .dsf/high res downloads, etc. 

Nonetheless, I often have the same poor/slow as hell functionality with storebought CDs and SACDs.  I put one in, close the drawer, walk over to my chair, sit down, pick up the remote, Wait For The First Screen…..Wait to See If There’s a Second Screen…. and then Push Play.  Nine Times out of Ten, nothing happens.

If I were being totally honest (and I guess I am), probably half of my ire would have been avoided if there had been an update that Simply Played the Frigging Disc Upon Closing the Drawer.

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September 9, 2017
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Yes, we need a friggin’ update!

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September 9, 2017
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Electric – Amen.

I will further qualify by saying that I’m aware that there are Basic Code Issues, and there has been a change of Staff.  I don’t particularly envy the coder who has to fix this, nor will I be “holding my breath” for the fix.  I guess I’ve wondered since Day One if the whole Screen Interface Thing was a good choice.  My brother has a PWT, and it seems to work pretty snappily.  Different animals, I guess.

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September 9, 2017
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I don’t know if this is a clueless sort of request – but I’ll do it anyway.  Perhaps it will take some stress off the poor coder who has to fix this.

I would vote for an update that Doesn’t Fix Everything.  Just Close ‘n Play, and whatever else has been sorted out.  I mean, when I was a kid, a half-century ago, I had a Close ‘n Play — and THAT WAS VINYL!

If Close ‘n Play functionality is not possible with all types of discs, let us know that.  We’re fans – we’re invested.  We love what this thing does.  We’re On Your Side, though it may not always seem that waymmm_gif

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September 9, 2017
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badbeef said

We’re fans – we’re invested.  We love what this thing does.  We’re On Your Side, though it may not always seem that waymmm_gif  

Absolutely.  

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September 9, 2017
7:40 pm
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badbeef said
IF the responsiveness of the touch-control display cannot be made at least as good and fast as traditional hard buttons on an Oppo Blu-Ray player.

Agreed.  I previously mentioned I would prefer dumping the touch screen and replace it with traditional dedicated buttons.  My preference is for clarity and simplicity, but responsiveness is as least as good as a reason as well.

Rant (mostly) over . . .

But it is a high quality rant!  And full of wonderful acronyms, such as YOTA (You’re Over There Already).

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September 10, 2017
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+1 to badbeef’s rant!

I’m not sure about the not-everything-fixed update idea.  It’s been so long (9 months, but who’s counting dancing-009_gif) that people may expect a complete release.  On the other hand, if they’ve fixed a bunch of important stuff and a few things remain that are very intractable, a release now might be a good idea.

I also hope that the screen can be made more responsive.  But I have changed my mind about the lack of buttons on current PSA equipment.  They’ve done a clever job of eliminating them — just one little one on the BHK pre — and I must say that the three pieces vertically in my rack look nice, sharing the common clean look.  That’s a new thing for me, since I’ve always bought whatever components I thought would work well in my system, regardless of brand or looks.  Now when I look at some pieces that have lots of buttons, they strike me as cluttered.  I also don’t think the screen on the DMP is more difficult to use than buttons would be.

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September 10, 2017
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I’d admit to being in the camp of fix everything possible.  We’ve waited for this long.  One and done.  

I’m also in the camp hoping that since the video engine remains and can be switched on or off on command, enable it to allow the user to navigate as needed (then again disable for happy listening).

September 10, 2017
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JM said

 
I’m also in the camp hoping that since the video engine remains and can be switched on or off on command, enable it to allow the user to navigate as needed (then again disable for happy listening).  

How would we be able to see the video?

I do not see any standard video type output connectors.

September 10, 2017
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JM said

I’d admit to being in the camp of fix everything possible.  We’ve waited for this long.  One and done.  

I’m also in the camp hoping that since the video engine remains and can be switched on or off on command, enable it to allow the user to navigate as needed (then again disable for happy listening).  

What would be the advantage of keeping the user ability to turn on the video engine?

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September 10, 2017
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To navigate the many bluray and DVD-A discs that aren’t functional/fully functional on the DMP.

The original stated aim of the DMP was the last optical player needed, i.e., universal player.  Would love that to be reality.

September 10, 2017
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JM said

To navigate the many bluray and DVD-A discs that aren’t functional/fully functional on the DMP.

The original stated aim of the DMP was the last optical player needed, i.e., universal player.  Would love that to be reality.  

I didn’t realize that. If I play a BlueRay Audio disc then I have to turn the video engine to on? The switch is kind of hidden away in the interface. For something so necessary, it doesn’t seem to be there to be found. 

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September 10, 2017
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Unfortunately while the video engine is on the board, turning it on does not in any way provide a way to navigate Blu-ray or other video disks.  That is, it is not connected to anything and the DMP is not designed to read video data off of any disk.

You want the video engine to remain off.

(Yes, as a wished for feature, it would be nice to have video navigation of video disks.)

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September 11, 2017
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Agree with ELK, et all. The ‘insert disc then hit play then see “changing directory” then hit play button again to get to track #1’ is getting old.

 

I don’t code but I have designed and run gambling (horse race wagering) websites so I’ve lead teams of developers.  While the sound of the DMP is great, OK absolutely fantastic (I mean it) I never would have gone live with those websites if the basic functionality was this buggy. I just consulted for a company that rolled out a website like this (against my recommendations).  They have lost 40% of their business in 3 months.  Not making an analogy to the PS Audio’s business, just what can happen when you roll out a really problematic UI.

 

It’s not even just that the response time can be slow, it’s that you aren’t always sure the DMP got the command.  The changing directory thing is one issue, but play/pause never seems to go smoothly.  I find I am either hitting pause or play too frequently to get it to do what I want it to do.  That’s probably because I am not patient enough.  And while I understand it’s hard when someone new picks up previously written code, honestly if this was Dennis’ work we’re probably better off letting someone else take a crack at this.

 

P.S.  I feel REALLY badly voicing these criticisms because I am a big fan of Paul’s and think his products are amazing.  I’d bet though that if you sat down with Paul over a good bottle of single malt he’d tell you that he was really unhappy with the DMP OS.

September 11, 2017
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Ihmeyers – doesn’t require drugging him – he’s said it repeatedly.  It sorta goes without saying.

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September 11, 2017
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ihmeyers said

I feel REALLY bad voicing these criticisms because I am a big fan of Paul’s and think his products are amazing.

Please don’t feel bad!  Thoughtful, direct, specific, constructive criticism is wonderfully helpful.  Paul and his group really do want to know what they can do better, as well as what users find important.

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September 12, 2017
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I agree, don’t feel badly. We appreciate the feedback and receive it in the spirit it’s given. Thank you.

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September 13, 2017
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I’m in the camp of fix everything you can and then release it. I’m happy to wait. I gave up cursing at my DMP on about day 3. I realised that any further cursing was unhelpful and was quickly diminishing the end-user experience. The fix was to pack it away and have a rest. It will see the light of day again when Paul says the new firmware will make it work as expected.

I don’t know how much beta-testing DMP got before being passed as production ready. I don’t recall any offering of a beta program.

I have been involved with beta testing of other (non-PS) high-end AV products. One in particular we did 2 years of beta testing before it was production ready. There was no rush by that company to put an under-baked product to the market. The policy was, the beta was to take as long as it took to get it right.

September 13, 2017
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Brodricj, there was a beta test of the DMP.  Paul announced it in October last year and it was several weeks later that units started shipping.  There were some definite issues with the firmware initially, but most of the big problems were solved prior to public release of the units.  There was a public beta forum which documented the issues, but it was removed after public release of the DMP.  Some minor issues remained at this point, but they were to be corrected in short time.  Well, short time turned into nine months and counting.  I’m sure there are good reasons for this and some not so good reasons.  Personally I have been Ok with the software.  The minor glitches that have occured are annoyances, not show stoppers.  I trust that PS Audio will follow through soon and release a new firmware.

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